Please read the terms below before booking a shipment with us.
Refunds are applicable only if the shipment has not yet been dispatched. Once a shipment has been dispatched, cancellation is not possible. In the case of a service failure on our part, a partial refund may be considered on review.
We arrange international courier services in partnership with established carriers such as DHL and FedEx. A tracking number is shared with the customer for every shipment where available. Restricted items — including hazardous goods and illegal products — are not accepted for shipment. Insurance is available on request for high-value items.